1. The customer service dialog box shows a white screen phenomenon
This type of problem is mainly caused by two factors. The first reason is that the merchant's personal computer browser cache too much content. Operation solution: Clean up the browser content, find the browser's 【 Settings 】 - 【 History 】 - 【 Clear Browsing Data 】 (there may be slight differences due to different browsers, please operate according to the browser installed by yourself); The second reason is that the displayed page is an incomplete login page. Solution: Enlarge the browsing window.

2. Why can't I see unprocessed information when logging into a sub account of customer service?
The system defaults that all unprocessed consumer consultation information is received by the main account (or administrator account). If sub account processing is required, the main account (or administrator account) should be kept offline in advance, and any unprocessed information will be received by the sub account thereafter.